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LEADERSHIP
AND AGILITY
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InterviewwithGeorges Plassat
ChairmanandChief ExecutiveOfficer
07 2015overview
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SHOPPING CONVENIENCE
AND ENJOYMENT
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Combining convenience and enjoymen
t
26 Goodproducts at the best price 28 Freshand local 30 Newhabits and long-termtrends 32 Everythingunder one roof 34 Services tomake day-to-day life easier 36 Product innovations 38 PROXIMITY AND MULTI-LOCAL 40 Getting closer to customers 42 France 43 Belgium 44 Brazil 45 Argentina 46 China 47 Taiwan 48 Spain 49 Italy 50 Poland 51 Romania 52 Amulti-local group 53 International partnerships 54 OMNI-CHANNEL AND CUSTOMER EXPERIENCE 56 The customer at the centre of the Carrefour ecosystem 58 Anewworldof in-store services 60 Newbanners, new ideas 62 Solutions for connected customers 64 Services for all habits 66 Apersonalised relationship 68 EXPERTISE AND NEW TALENT 70 Doing our jobwell 72 Over 120professions open to all 76 Local recruitment 78 Ensuring equal opportunity anddiversity 80 Sharing anddeveloping expertise 82 Working life quality as a driver for progress 84 COMMITMENT AND PERFORMANCE 86 Innovating for a sustainable business 88 Sustainable commitment with suppliers 90 Quality and safety 92 Biodiversity challenges 94 Consuming properly, wasting less 96 Solidarity through food 98 Financial overview 100 Stockmarket overview 102 GovernanceCONTENTS
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