LEADERSHIP AND AGILITY |
2 |
Interview with Georges Plassat Chairmanand Chief Executive Officer |
4 |
2015 overview |
7 |
SHOPPING CONVENIENCE AND ENJOYMENT |
22 |
Combining convenience and enjoyment |
24 |
Good products at the best price |
26 |
Fresh and local |
28 |
New habits and long-term trends |
30 |
Everything under one roof |
32 |
Services to make day-to-day life easier |
34 |
Product innovations |
36 |
PROXIMITY AND MULTI-LOCAL |
38 |
Getting closer to customers |
40 |
France |
42 |
Belgium |
43 |
Brazil |
44 |
Argentina |
45 |
China |
46 |
Taiwan |
47 |
Spain |
48 |
Italy |
49 |
Poland |
50 |
Romania |
51 |
A multi-local group |
52 |
International partnerships |
53 |
OMNI-CHANNEL AND CUSTOMER EXPERIENCE |
54 |
The customer at the centre of the Carrefour ecosystem |
56 |
A new world of in-store services |
58 |
New banners, new ideas |
60 |
Solutions for connected customers |
62 |
Services for all habits |
64 |
A personalised relationship |
66 |
EXPERTISE AND NEW TALENT |
68 |
Doing our job well |
70 |
Over 120 professions open to all |
72 |
Local recruitment |
76 |
Ensuring equal opportunity and diversity |
78 |
Sharing and developing expertise |
80 |
Working life quality as a driver for progress |
82 |
COMMITMENT AND PERFORMANCE |
84 |
Innovating for a sustainable business |
86 |
Sustainable commitment with suppliers |
88 |
Quality and safety |
90 |
Biodiversity challenges |
92 |
Consuming properly, wasting less |
94 |
Solidarity through food |
96 |
Financial overview |
98 |
Stock market overview |
100 |
Governance |
102 |