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What changed for Carrefour in2015?
2015 was a good year for the Group, which demonstrated
consistency in its performance: our sales and income
increased for the fourth consecutive year. This affirms our
choices and our model, and shows the solidmomentum the
Group has enjoyed since 2012. Of course, these results
were achieved thanks to our 380,000 employees: the men
and women of Carrefour showed, for yet another year, their
remarkablecommitmenttoservingourcustomersandSociety.
ThisfinancialyearalsoconfirmedtheGroup’sstrongfocuson
food. Our expertise in fresh produce with a high quality
of service, is a key asset. What really changed for us in 2015
was thescaleofthetransformationthattheGroupundertook
based on two ideas that brought us closer to our customers’
expectations: a large number of convenience stores and a
movetowardanomni-channelbusiness.
GEORGES PLASSAT
Chairman and Chief Executive Officer
INTERVIEW
“Digital technology
marks a return to
a focus on service
and puts the
customer back
at the centre
of our business.
That suits us well,
because it’s in
our
DNA
.”