CARREFOUR - 2015 annual activity and responsible commitment report

More than

520

collection points offered

to customers on

carrefour.fr

Since there is currently no single way to go shopping, there is

also no single solution for pick-up. More and more stores

offer home-delivery services for household shopping. This is

the true meaning of convenience service, which the teams

continuetodevelopeveryday.

Customers of more than 100 French Market supermarkets

and Carrefour hypermarkets can now take advantage of

home-delivery service. In addition to that service, Carrefour

offers its customers e-commerce solutions with multiple

collectionoptions.Whenorderingviacomputer,mobilephone

or tablet, customers can choose to pick up their purchases at

thestoreorhavethemdeliveredathome.Thisistheclearfocus

on solutions that Carrefour is developing inmany countries,

while taking advantage of its extensive network of physical

Services for all habits

Home delivery,

drive, click & collect,

automatic

collection points, andmore: each customer

can now choose the solution that works the best

for himor her according to their habits, where

they’re located, and in the way that best suits them.

OMNI-CHANNEL AND CUSTOMER EXPERIENCE

64 UNIQUE AND MULTIPLE

/ 2015 ANNUAL ACTIVITY AND RESPONSIBLE COMMITMENT REPORT