CARREFOUR - 2015 annual activity and responsible commitment report

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stores. In Italy, Carrefour continues to develop its clicca e ritira
service, whichmakes it possible topickupshopping items one
hour after they’ve been ordered at more than 240 collection
points or tohave themdelivered inunder threehours. Delivery
is free for purchases amounting tomore than €70. More than
520 drive and click& collect pick-up points are also offered to
customers on the website, a service that continues
to grow in Spain, Belgiumand Taiwan. In different countries,
the Group is also testing out collection compartments that
can be accessed in store car parks. After ordering online,
the customer receives a secret code touse topick up shopping
from refrigerated compartments, like at the Market store
inMontesson,nearParis.
A connected object
useful for everyday life
In France, Carrefour ismaking
innovations to simplify its
customers’ day-to-day lives
with Pikit. A new connected
service designed by the banner,
it provides the any-day service
of preparing shopping items by
scanning codes or by dictating
the desired products. Once
the shopping list is completed,
the order simply needs to be put
through and the products can
then be picked up at the drive.
An expanded
drive service
In Belgiumand France,
the Carrefour drive teams
are investing in new sites
and developing special offers
so that they can always be
prepared to serve their
customers: free delivery for
futuremothers, summer
collection points at campsites
and at the beach, drive set up
at different businesses,
andmore. The customers of
the Labège 2 commercial centre
near Toulouse, France, can also
take advantage of a drive pooled
by the Carrefour hypermarket
and the stores in the shopping
mall, a first in France.
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