16 IN A COMPLEX HEALTH CONTEXT COMBINED WITH BUOYANT MARKETS, HOW WOULD YOU ANALYSE 2021 ’S COMMERCIAL DYNAMICS? The wealth management sector as a whole experienced very buoyant activity, driven in particular by strong financial markets, a monetary policy that remained very accommodating and a historic year formergers and acquisitionsworldwide. The balance sheet that we have established at Indosuez is also very positive with, in particular, a doubling of net inflows. It is a testament to the quality of our offering and our management, but also to the relevance of our holistic and creative approach. This value proposition has been endorsed in our first international customer survey and recognised by our peers through awards in Europe and Asia. Last year, the Indosuez brand attracted a growing number of families and entrepreneurs who joined us and entrusted us, for some of them, with very substantial amounts of assets. To better serve them andmeet their expectations, we have strengthened the teams dedicated to the UHNWI segment and worked more closely with the Crédit Agricole Group's other specialised businesses. YOU TALK ABOUT THE SUCCESS OF YOUR OFFERING. WHAT MAKES IT DIFFERENT? Our model is based on the unique combination of experience and expertise of nearly 500 employees dedicated to the offering. Day after day, we strive tomeet the expectations of our increasingly sophisticated and diversified customers, closely linked to the changes in their profile and the path of the world around us. Increasingly international, tech-savvy, autonomous, philanthropic, next-gen, etc., they express different needs that our teams are anticipating and meeting. In addition, our environment, which some call a VUCA world - standing for Volatility, Uncertainty, Complexity and Ambiguity - invites us to serve as a compass for our customers and to address Supporting our customers with a holistic and creative approach CUSTOMER PROJECT major challenges. Among these, I wouldmention digitisation, the development of attractive investment solutions in a context of sustainably low interest rates, the integration of themegatrends revolution (circular economy, 5G, artificial intelligence, robotisation, etc.) into our management choices, and action in favour of a more sustainable environment and a more responsible and inclusive economy... Our offerings are becoming increasingly successful because we are working to integrate all these components. With the knowhow and talent of our experts, we aim to continuously improve our value proposition. For example, for our customers who prefer to delegate themanagement of all or part of their assets, we have transformed our discretionary management system, which is part of a culture focused on performance, customer service and long-term investment. In particular, we have opened up our portfoliosmore to the Group's experts and adopted a more active management style and newdirections, particularly with regard to environmental and social issues and major secular trends. Depending on the geography, we also offer Structured Products and Private Equity mandates. For themore seasoned customerswho are often looking for solutions at the frontier of investment banking, we offer market solutions through our Capital Markets Solutions experts. I amthinking in particular of over-the-counter (OTC) derivatives reserved for "professional investors" in the regulatory sense of the term, complex structured products and opportunities in the foreign exchange and commodities markets. For a large number of customerswhowish to diversify their wealth into real assets, we have further strengthened our Private Equity and property offerings. Thus, since 2020, Indosuez has been offering its customers practical opportunities to support promising companies and is among the top 100 global private equity investors according to the annual Private Equity International ranking. We have received several awards in recent years, particularly in Asia. These are just a few examples, which naturally complement the customised, highly specialised and, if necessary, international legal and tax advice. Pierre Masclet Deputy Chief Executive Officer, Indosuez Group Expe r t i s e • Qua l i t y Innovat i on • Int e rnat i ona l
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