15 MESSAGE FROM THE GENERAL MANAGEMENT of the Indosuez Wealth Management Group The year 2021 wasmarked by economic catch-up, expansionarymonetary policies and favourable financial market trends, but it was also hampered by accelerating inflation and rising geopolitical uncertainties. In this context, which continues to be disrupted by the health crisis, we will recall a positive combination of resilience and change at Indosuez. Indeed, our Company has been able to consolidate its foundations, prove its usefulness to its customers and to society, and achieve a solid performance while pursuing its path towards transformation. Despite the demands of our environment, the talent, expertise and commitment of our employees, as well as their ability to build together, have once again proved their worth in the many key projects that make up our business plan. On the Customer Initiative, the very significant enhancement of our value proposition, particularly in collaboration with other Crédit Agricole Group entities, has borne fruit. This is illustrated by our very good collection level, which ismore than double that of last year, as well as the high level of customer satisfaction confirmed in the engagement and recommendation survey (IRC) carried out for the first time in all areas wherewe have a presence. The technological partnership signedwith Société Générale's International Private Bank is also amajor new step for Azqore and reinforces its position as the leading IT/Back Office platform in the private banking sector. As regards the Human Resources Project, the proactive action plans in favour of gender diversity, personal development and the feedback culture have been deployed with the support of many employees who have expressed their satisfaction. On these subjects, the health crisis will also have been a real catalyst for the transformations carried out. The Societal Project currently expresses Indosuez's commitment and convictions in favour of amore sustainable environment and amore responsible and inclusive economy. This is demonstrated, for example, by the tripling of the funds collected through our responsible offering and the transparency offered to our customers, who now have access to the ESG rating of their portfolio, drawn up by Amundi. In addition to these examples of progress made on the three components of the Group's project, our transformation is also taking shape in terms of the digitisation of our offering and our processes, as well as the strengthening of our operational efficiency. While these changes have contributed to our resilience, they also provide us with a more sustainable growth base to meet the challenges of our sector. The year 2022 opens in an unprecedented context of multiple uncertainties. More than ever, Indosuez teammembers will remain mobilised and will combine their expertise to analyse, adapt their advice and support all our customers on a daily basis. In order to serve thembetter whilemeeting the challenges of our environment, wewill also open the pages of a newbusiness plan, nourished by their confidence, that of our partners and our shareholder, but also by our spirit of innovation. Pierre Fort Chairman CA Indosuez Jacques Prost Chief Executive Officer CA Indosuez
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