Carrefour - 2017 Registration Document

CORPORATE SOCIAL RESPONSIBILITY Carrefour’s human resources policy 2017 REGISTRATION DOCUMENT | CARREFOUR 2. 76 Creating an environment that helps employees to achieve fulfilment 2.5.3 Carrefour wants all of its employees to feel fulfilled at work. It therefore makes every effort to promote dialogue between employees and management, ensure employees are able to voice their opinions and provide them with the best possible working conditions. Robust, regular social dialogue encouraged through high-quality social relationships A culture of social dialogue at Group level The Group has long been committed to consultation through high-quality internal and external social dialogue in support of individual and collective development. In 1996, Carrefour created its European Works Council, the European Consultation and Information Committee (ECIC), by way of an agreement signed with the FIET (now part of the UNI). This agreement was renewed and added to considerably in 2011 with the UNI Global Union (International Union Federation). Since then, it has gone from strength to strength, and is recognised as one of the first of its kind in Europe thanks to the quality of its work and dialogue between employees and management. Communication and consultation within the European Works Council takes many varied, innovative and complementary forms. An Annual Plenary Meeting provides a platform to discuss many ● themes relating to the Group’s business, the economic climate, competitors, organisational changes and developments, diversity, etc. Carrefour’s Chairman and Chief Executive Officer speaks at the meeting every year, paving the way for discussions on the Group’s strategy. An annual information/training seminar focuses on a specific ● theme selected by the members of its Steering Committee. The theme in 2017 was digital, mobile and other new technologies. This seminar is also an opportunity for a Steering Committee expert to give a presentation on the Group’s economic and financial situation. Special committees meet to discuss sustainable development, ● diversity and new technologies. Communication via a regular newsletter and a specific Internet site ● keeps members of the committee informed throughout the year. ECIC members are selected on the basis of their expertise and knowledge of the subjects covered. 2017 highlights The training-information session of the Carrefour European Works Council was held in March in Barcelona. The event provided the opportunity for members to take a guided tour at the Mobile World Congress. Training members of trade union partners in these new, powerful and rapidly developing technologies and in how to use all forms of digital tools is essential to understanding and guiding the company’s future direction. Carrefour Spain also showed Council members how they could integrate these new digital enhancements into their work. The annual plenary meeting of the Carrefour European Works Council was held in Warsaw. Carrefour’s new Chairman and Chief Executive Officer spoke at the event to share with Council members his first impressions and beliefs about the Group’s situation and business operations. Focused on sharing and dialogue, this meeting also featured Carrefour Poland’s fresh produce training centre, a presentation of business activities in each European country, collective diversity initiatives, Europe’s economic climate and how the Global Compact works. When he took over as Chairman and Chief Executive Officer of Carrefour group, Alexandre Bompard made a point of meeting each French representative trade union as soon as possible to initiate first contact and discuss the situation in France. These unions also met with the new Executive Director for France and the new Human Resources Directors for the Group and for France. These talks and meetings offer concrete examples of the consideration the Group’s management has for the position of its trade unions and the importance it gives to social dialogue. In 2015, Carrefour signed a new international agreement with UNI Global Union, reflecting a shared desire to promote social dialogue, diversity, and respect for fundamental rights in the workplace. By signing this agreement, both parties acknowledged the need to spread knowledge of the provisions of this agreement among Carrefour’s partners (suppliers of own-brand products and franchise holders). With this in mind, Carrefour’s Chairman and Chief Executive Officer met with Guy Ryder, Director General of the International Labour Organization (ILO), at its headquarters in Geneva in April, followed by a meeting at UNI Global Union’s head office with its General Secretary, Philip Jennings. To monitor implementation of the agreement, Carrefour and UNI Global Union representatives met in June 2017 and early January 2018. Their discussions focused on the efforts made to ensure compliance with the provisions of the agreement and to share any observations regarding its implementation. A number of measures that Carrefour and its entities have taken to promote social dialogue, diversity and respect for fundamental rights in the workplace were highlighted in this way. These discussions also pointed to Carrefour’s work to extend the provisions of the agreement to franchise holders by providing them with a charter setting out the need to comply with fundamental rights in the workplace, in line with the commitments and principles of the international agreement. The main points discussed covered actions to promote programmes to help people into employment, the role and work of the ECIC, the creation of the international Health-Safety-QLW (Quality of Life in the Workplace) programme, Carrefour’s commitments to support people with disabilities, strive for gender equality and contribute to work-based learning (including the signature of a European pledge), Carrefour’s participation in ILO projects, participation in the campaign to eliminate violence against women, in particular with Orange Day, etc. In addition, Carrefour representatives are invited to meet annually with trade unions in the countries where the Group operates during Carrefour Global Alliance meetings organised by UNI Global Union.