Carrefour - 2017 Registration Document

2 CORPORATE SOCIAL RESPONSIBILITY Carrefour’s human resources policy CARREFOUR | 2017 REGISTRATION DOCUMENT 75 Recognising individuals’ contributions through variable compensation Several measures are in place to recognise the contribution made by Carrefour employees. All the Group’s managers are eligible for annual variable compensation, the amount of which varies in line with the financial results of their entity and their individual performance in relation to the objectives set initially, and then assessed by their line manager. Programmes are also in place to recognise employees’ commitment to customer service. In Taiwan, the Star Associates programme rewards employees for their excellent customer service. “Stars of the month” are nominated by their colleagues and congratulated. Their achievement is covered in a special internal newsletter article and ceremony, and they are awarded bonuses. Bonuses are also awarded to employees who help to improve the rate of customer satisfaction. More than 56% of Group employees are today eligible for profit-sharing schemes in addition to their base salary and, if applicable, their individual bonus. In some countries, these plans are specific to store directors and their management teams. Carrefour renewed its collective profit-sharing scheme agreement in France in 2016, applying a formula that is more advantageous than the legal minimum requirement. Nearly all Group companies in France have a collective performance-based profit-sharing agreement. Offering benefits for employees and their families Carrefour is a responsible employer that offers benefits to employees in all its countries of operation. The types of benefits are adapted to respect local practices and obligations and to meet the needs of employees and their families. In France, Carrefour encourages employee savings through a comprehensive scheme: a Group savings plan (PEG) and a Group collective retirement savings plan (PERCO) which benefit from a top-up payments scheme by the Group to match employees’ contributions. At December 31, 2017, Carrefour employees held 0.97% of the Group’s share capital through the “Carrefour Actions” stock ownership plan. From its range of Company mutual funds (FCPE), Carrefour offers staff two socially responsible funds: Carrefour Équilibre Solidaire and Carrefour Prudence Solidaire, where they can place their money in a way that helps others. Since 2015 in France, all employees and their families have benefited from an excellent common supplementary healthcare and insurance scheme. Furthermore, in 2017, Carrefour implemented innovative solutions with a high degree of social responsibility for the benefit of employees: improvements to the solidarity funds dedicated to healthcare, oral health protection fund, assistance for returning home after being hospitalised, support for well-being and nutrition, support for family caregivers, and more. In 2016, the Carrefour group joined the Global Business Network for Social Protection Floors founded by the International Labour Office, the International Labour Organization’s permanent secretariat. It provides a platform for businesses to share experiences on best practices and work together to address the issue of social protection. Carrefour integrated social protection as one of the social indicators of its CSR index, to ensure that “100% of countries implement an action plan on health/safety/quality of life in the workplace”. This includes sick pay, maternity pay, healthcare coverage for employees and their families, preventive health measures, medical visits and medical solidarity funds. The Group’s performance on this index is outlined in the section entitled “Ensuring good working conditions” (see Section 2.5.3).