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A WARM
RECEPTION,
SERVICE
INCLUDED
The quality of customer
reception depends
on 4 key factors:
clear and effective signage
both inside and outside
the stores, business
hours tailored to
lifestyles, convenience
services in stores,
and employee availability.
12
.
5
MILLION CHECK-OUT
TRANSACTIONS EVERY DAY
DATA
Vehiclehire
Welcome
toCarrefour
After-sales services
OVER
100
MILLION HOUSEHOLDS
WELCOMED EACH YEAR
Optimised stores
ChoosingCarrefour means being sure
that you’ll findquality products at the best
prices, plus havingCarrefour’s expert teams
designing and operating its stores.
Convenience services
After-sales support, in-home IT support, banking,
show tickets, gift cards andgift sets, vehiclehire,
key copying, packagepick-up, fuel oil delivery,
petrol stations, travel…Many of these services
are found in stores.
Listening to customers
Regardlessof their positionand level of responsibility,
Carrefour employees receive specific training on
welcoming, serving and listening to our customers
with, for example, a trainingprogramme called
“Tous
acteurs, tous clients”
(All actors, all clients), so they
can quickly and fully respond to customer requests.
Packagepick-up
WELCOME ADVISE BUILD LOYALTY
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