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2014 Registration Document
Social responsibility
2
Action plans
Carrefour France created a dedicated body for workplace health and
safety in 2012. Several major projects were launched, such as the
prevention of psychosocial risks, the appointment of a company doctor
for France and the prevention of workplace risks associated with the
drive-in format. The latter resulted in the signing of two partnership
agreements with the Ile-de-France health insurance fund (Cramif) on
25 January 2013, the first on drive-in collection points and the second
on workplace risk prevention officers’ training for Carrefour France.
In order to assess in-store employee health and safety risks, specific
training was made available to store directors in 2013, continuing in
April 2014. It also enabled them to ensure compliance with regulations in
their stores, and to sustain their actions over time. Thanks to the training,
store directors were able to assess the occupational health and safety risks
facing their employees, increase use of the “Numérisques” tool, and meet
the regulatory obligation to publish a single risk-assessment document.
In 2014, Carrefour launched a revised version of the “Numérisques”
tool as part of the French National Coordinated Action Plan (PNAC).
RATE OF WORK ABSENCES AND ACCIDENT FREQUENCY AND SERIOUSNESS
2014
2013
2012
2011
% vs. 11
Rate of absence due to workplace and
travel-related accidents
0.62%
0.62%
0.60%
0.60%
+ 3.0%
Like-for-like BU figures (scope: 80% of 2014 consolidated sales, excl. VAT) - excluding: BR, IT.
2014
2013
2012
% vs. 12
Workplace accident frequency rate (number of accidents/
millions of theoretical work hours)
23.2
22.4
22.0
+ 5.4%
Workplace accident seriousness rate (number of days
absent due to workplace accident/1,000 work hours).
0.61
0.63
0.64
(4.7)%
Like-for-like BU figures (scope: 94% of 2014 consolidated sales, excl. VAT) – excluding: IT.
ABSENTEEISM RATE BY REASON
2014
2013
2012
Illness
(including professional illness)
(1)
4.83%
4.64%
4.36%
Workplace accident
(2)
0.56%
0.56%
0.55%
Travel accident
(2)
0.06%
0.06%
0.05%
(1) Like-for-like BUs (scope: 100% of 2014 consolidated sales, excl. VAT).
(2) Like-for-like BU figures (scope: 80% of 2014 consolidated sales, excl. VAT) - excluding: BR, IT.
◗
Workplace ergonomics and combatting musculoskeletal
disorders (MSDs)
The main occupational illnesses identified by the Carrefour group are
musculoskeletal disorders. Numerous preventive actions are taken to
avoid them.
Carrefour stores have been given ergonomic equipment designed to
reduce handling operations. French supermarkets and hypermarkets,
for example, are equipped with high-lift pallet trucks or manual trucks in
smaller stores. Platforms have been specially created in supermarkets
to allow employees to reach the top shelves easily when placing goods
on display.
In 2014, Carrefour implemented a new National Coordinated Action
Plan with the French national health insurance body for salaried workers
(CNAMTS). The new plan, which aims to prevent musculoskeletal
disorders among employees, covers the period from 2014 to 2017
and comes with a performance requirement.
◗
Preventing stress and psychosocial risks
Over the past 15 years, stress has emerged as a major psychosocial
risk faced by companies. The Carrefour group’s preventive approach
here aims to assess the main risk factors and develop appropriate action
plans. Numerous actions have been taken at local level at the instigation
of countries and entities: stress management training, a free remote
listening and psychological support system and in-store risk assessments
followed by corrective action plans.