26 / 266
26 2014 Registration Document
Social responsibility
2
Action plans
2.2
Action plans
2.2.1
Carrefour’s human resources policy
Carrefour’s men and women are there to serve customers around the
world. To foster a commercial mindset, Carrefour develops professionalism
in its store employees in order to best meet customer expectations and
has a simple organisation that allows employees to be responsive to
customers.
This commercial mindset and the Group’s efficiency are both rooted in
a sense of motivation and fulfilment for employees at work.
Carrefour maintains this motivation by helping the Group’s men and
women through career advancement and training, while recognising
their contribution with fair compensation.
It provides conditions that allow employees to flourish at work - knowing
that they are represented and heard through a valuable workplace dialogue
- and provide good working conditions.
Finally, Carrefour firmly believes that diversity is an asset in labour and
human terms, as well as an opportunity to create the conditions for the
innovation the Group needs to keep developing.
2.2.1.1
The customer, a priority for
Carrefour’s men and women
◗
More than 380,000 employees serving customers
around the world
At year-end 2014, Carrefour had 381,227 employees in 10 countries.
On a like-for-like basis (excluding India), the workforce rose by 4.7%
between 2013 and 2014.
The breakdown of workforce geographically and by store format reflects
the multilocal and multiformat, retail model the Group develops in countries
where it is present.
Workforce by geographic region
2014
2013
% vs. 13
Europe
212,405
199,325
+ 6.6%
Latin America
96,863
88,814
+ 9.1%
Asia
71,959
75,850
(5.1)%
TOTAL GROUP
381,227
363,989
4.7%
2013: excluding India
Workforce by format
2014
2013
Hypermarkets
71.1%
72.9%
Supermarkets
16.0%
16.3%
Others
12.9%
10.8%
TOTAL
100%
100%