In fact, we achieved an exceptional participation rate of 90% and a record IMR index of 83, up 4 points on 2023. These rates are the highest since the introduction of our surveys in 2016 (IER survey (Engagement and Recommendation Index) which became IMR in 2022). We have seen a marked improvement in cross-functionality between teams and in employee motivation. Questions relating to managerial relations have continued the upward trend seen in 2023, reaching a high score of 87 points. For the first year, we have launched the Capital Confidence Index. This stands at 94%. This is an excellent result that testifies to the confidence employees have in the Crédit Agricole Group and CFM Indosuez. Diversity and inclusion, which are also at the heart of our people project, are a real driver of performance. In addition to the Indosuez action plan, we have organised workshops at CFM Indosuez on various themes such as intergenerational relations and In 2022, we have undertaken a major cultural and managerial transformation to meet contemporary challenges and prepare our organisation for the future. The year 2024 reflected the effectiveness of the actions taken over the last two years. We have finalised the management transformation programme. More than 95% of employees and managers have taken part in a mini-company. This tailor-made team coaching has helped to anchor the changes in operating methods and interactions, and to create a more agile, responsible and efficient corporate culture, capable of meeting the expectations of all our stakeholders. The results of the IMR 2024 (Accountability Index) survey encourage us to continue our actions. They testify to the commitment of our employees and the quality of our People project, illustrated in particular over the last two years by an ambitious managerial transformation programme. Boosting cultural and managerial transformation Ariel Barugel Head of Human Resources CFM Indosuez Wealth Management 32
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