PEOPLE PROJECT The results of IMR 2024 (an annual survey that measures the level of satisfaction of our employees) were very satisfactory, with a participation rate of 87% and a high IMR (Accountability Index) score, up 1 point to 78 (including Degroof Petercam employees). We have set up a Diversity & Inclusion action plan in the form of an annual cycle of awarenessraising and openness to diversity (inclusion of people with disabilities, intergenerational, intercultural, etc.) bringing together more than 1,300 employees of the Indosuez Group and Degroof Petercam. We have made progress in diversity, with 43% of our senior management teams made up of women at 31/12/24, a figure that is on the increase (+3 points compared with 2023). As part of the integration of the Degroof Petercam teams, a cultural project was launched to share our common ambition and define our values and our promises to customers and employees. Almost all Indosuez group entities have introduced a system enabling employees to make a donation from their net salary to an association. DIGITAL TRANSFORMATION We have expedited the roll-out of digital tools for our customers: 13,000 new customers now have access to all our financial research and analysis via Spektra. More than 11,000 of them now have the My Indosuez mobile app, representing a 15% increase in adoption rates in one year. Electronic signatures have been deployed at our Spanish branch. At Group level, the number of e-signatures has quadrupled, approaching 10,000 in a single year. Our investments in 2023 in specialist fintechs (Wealth Dynamix for customer relations and AirFund, a platform dedicated to unlisted assets) have enabled us to strengthen our technological expertise for the benefit of our customers. We are successfully continuing to strengthen Azqore's position as a leading provider of integrated, technological, digital and operational solutions for private banks. A total of 4.4 million transactions were processed in 2024 compared with 4 million in 2023, representing a 9% increase in volume. Annual Report 2024 21
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