20 HUMAN PROJECT THE COVID-19 HEALTH CRISIS WILL HAVE BEEN PARTICULARLY HARD ON ORGANISATIONS. HOW DID YOU DEAL WITH IT IN 2021? Our sole objective has always been to safeguard the health of our employeeswhile ensuring that our customers continue to receive excellent service. We have achieved this through the remarkable commitment of our teams, the deployment and adoption of new tools, and changes in theway we organise our work. Thiswas only possible thanks to a strong individual and col lective commitment. Inspired by the two Chinese characters that represent any crisis as a combination of dangers and opportunities, I would also emphasise that the pandemic has also been an extraordinary accelerator of the transformation that is underway, whether it be our capacity to prioritise what is essential, our collaboration methods, our way of managing and motivating, or our ability to make each individual accountable. The hybrid operation between on-site and home-based work is now anchored in our practices. We alsowished to dedicate a special welcome to the 470 employees who have joined us over the last two years, which have been complicated by the health crisis: for the first time in our history, we have therefore organised a worldwide web conference with speeches, testimonials and illustrations. This panoramic yet accurate view of the Indosuez group and its corporate culture was intended to strengthen the knowledge of new arrivals, but also their sense of belonging and cohesion. Facedwith theuncertainty of this unprecedentedhealth situation, the values that are at the heart of our Human Project were further amplifiedbecause itwas essential to takeonmore responsibilities and to act with discernment, without ever forgetting the interests of our customers. In fact, the large number of employeeswho took part in our annual engagement survey shared their satisfaction with the working environment and human relations of our Group, as we have reached the highest level ever. Developing the talents of our employees to serve our customers Anne-Laure Branellec Head of Human Resources, Group Indosuez Re spons ab i l i t y • Deve l opment • Di ve r s i t y
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