740-Preventive Action / 748
P
re
v
enti
v
e
A
ction
P
rocedure
BOS-PRD-1201.901202
Version 02. Original date: 03/12/2013. Version date: 31/12/2014. Valid version only on QMS site. Uncontrolled document when printed.
Procedure prepared by: BOS Deputy QHSE Manager. Approved by: Quality Director of BOURBON. Validated by: Quality Director of BOURBON.
This QMS document is validated as compliant to BOURBON standards (
http://intranet.bourbon-online.com/QMS).
6/12
Integral transposition from
Corporate original
(last version date:14/08/12)
The
I
mplement
a
tion Re
s
pon
s
i
b
le
shall:
x
Assess and analyse the potential causes;
x
Defining the potential impact;
x
Define an action plan adapted to the potential impact.
A
ss
e
ss
ing
a
nd
a
n
a
ly
s
ing
potenti
a
l c
a
u
s
e
s
E
ff
iciency
a
nd e
ff
ecti
v
ene
ss
:
The solutions need to have a reasonable
probability of solving the potential problem;
Budget:
The preventive action cost
shall
be within
the budget of the impacted Organisation
and appropriate;
Employee in
v
ol
v
ement:
Employee
s
affected by the potential
problem
should
be involved when
identifying potential causes;
Focu
s
on
s
y
s
tem
s
:
The solutions
shall
be focused on a
systemic view.
Employee
s
do make
mistakes, but that is not usually the root
cause of the problem.
Q
u
a
lity tool
s
(
not limited to
)
:
5 Why’s
:
The 5 Why’s’ is used to identify the root causes of a problem
to avoid analyzing superficial causes.
5 WH
:
The 5WH is a tool used to describe a situation (problem,
causes, solutions, etc.) and to accurately analyse all
elements.
F
a
ult Tree Method
:
The fault tree is used to search an orderly chain of causes
leading to root cause.
Flo
w
-
C
h
a
rt
:
A flow-chart is a type of diagram that represents a process or
related activities, showing the steps as boxes of various
kinds, and their order by connecting these with arrows. This
diagrammatic representation can give a step-by-step solution
to a given problem.
Hi
s
togr
a
m
:
An histogram is a bar chart representing a frequency
distribution; heights of the bars represent observed
frequencies.
Is
hik
awa
Di
a
gr
a
m
:
This diagram is used to order and visualize the relationship
between an "effect "and all linked causes.
Pa
reto
C
h
a
rt
:
The Pareto principle (also known as the 80-20 rule), states
that, for many events, roughly 80% of the effects come from
20% of the causes. The Pareto chart is used to order and
visualize the 80-20 rule.
T
a
pRoot
TM
:
TapRooT
TM
methodology
–
and corresponding software,
which combines incident identification, analysis, and
dynamic report,
shall
be used for investigating all incidents
and any other type of deviation or non-conformity when
applicable. In this cases, the
I
mplement
a
tion Re
s
pon
s
i
b
le
,
designated by the
P
roce
ss
O
w
ner
,
shall
be in charge of the
root cause analysis in TapRooT
TM
.
The preventive action
shall
be described in the
Quality Improvement Action Plan
. A due date
shall
be
indicated for implementation.
Once completed, the Preventive Action
shall
be approved by the respective
P
roce
ss
O
w
ner
. If the
Preventive Action plan is not approved, the
I
mplement
a
tion Re
s
pon
s
i
b
le
shall
propose another Preventive
Action until approval.
740