Sustainability Statement General information 04 Why and with whom is the Group engaged? How and on which issues? 2024 initiatives addressing the interests and views of stakeholders CORPORATE STAKEHOLDERS COMMITTEE Created in 2016, the Corporate Stakeholders Committee is a reflection of civil society that acts as a think tank for the Group and its senior management. It is enhancing Michelin’s All-Sustainable vision by supporting the over-the-horizon perception of emerging societal challenges, in particular by factoring stakeholder opinions and comments into Group policies and actions. Committees for shareholders outside Paris are currently being set up. n An annual two-and-a-half day meeting organized in one of our production or office sites n Special-purpose sessions dedicated to specific issues of strategic importance to the Group. Leading issues: impact, sustainable performance, the double materiality matrix, recycled and renewable materials, the adequate wage commitment, etc. In 2024, the Group organized two events: n an online presentation of the double materiality matrix in March 2024; n an in-person meeting on November 12 and 13, 2024 focused on sustainable product performance and on recycled and renewable materials. CIVIL SOCIETY AND NGOS The Michelin Group includes a dedicated corporate unit in charge of relations with civil society and fosters ongoing dialogue with NGOs, such as the WWF, the European Federation for Transport and Environment and the FIDH, in a commitment to raising awareness of the Group, soliciting NGO feedback and continuously improving its environmental, social and governance policies and initiatives, including through co-developed projects. n Ongoing dialogue with appropriate discussion meetings on an issue-by-issue basis. n The Natural Rubber Stakeholder Committee, which has met every two years since 2015. n A strategic partnership agreement with the WWF. n Discussions between regions, countries and Michelin sites. Leading issues: human rights, anticorruption, the value chain, natural rubber, climate change, biodiversity and the circular economy. In 2024, the Group engaged with NGOs, including the WWF, European Federation for Transport and Environment and the European Climate Foundation, on technical issues concerning production plant decarbonizing plans, biomaterials and deforestation. CUSTOMERS The Group pays particular attention to customers, who play a central role in realizing its strategic vision and meeting its objectives. Extensive engagement with our customers enables us to understand their needs and foresee emerging market trends. We protect our customers by guaranteeing the quality and safety of our products and by complying with all applicable laws, regulations and policies. The Group continues to deploy and improve the maturity of its Customer Promise Guarantee to meet their needs more effectively. n Customer CSR requests. n Audits. n Customer rooms, to capture customer dissatisfaction and then respond with initiatives that fulfill the customer promise. n Key account management relationships. n Trade shows. n Independent assessments of the maturity of the customer promise, supporting a robust end-to-end customer experience Leading issues: safety, longevity, rolling resistance, braking, climate change, energy, water, human rights, responsible purchasing and EU taxonomy. In 2024, the Group continued to: n measure customer satisfaction; n build long-term relationships with key customers and partners; n nurture the development of strategic partnerships with key B2B customers; n run workshops in host regions and countries. EMPLOYEES AND EMPLOYEE REPRESENTATIVES Michelin’s identity and philosophy have always impelled the Group to engage in an assertive social dialogue process, which it sees as a driver of sustainable performance. n The European Works Council (CEEM) and Michelin Global Works Council (MWC). n Member of the Global Deal initiative. n Annual engagement survey. Leading issues: the employee relations aspects of the All Sustainable vision. The Global Works Council met once in 2024. Note that in July 2023, the Michelin Global Works Council began its second three-year term by broadening its membership, with new representatives from India, Sri Lanka, Indonesia and Australia. 182 2024 UNIVERSAL REGISTRATION DOCUMENT_MICHELIN
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