Carrefour - 2017 Annual Report

14 Being committed to food quality 16 — Customer expectations, our commitments 18 — Becoming the first choice for fresh food 20 — Taking the lead in broadening access to organic products 22 — Acting daily to ensure food safety 24 — Using Carrefour products to spearhead the promotion of quality 26 — Promoting awareness and training for quality 02 Interview with Chairman and Chief Executive Officer 28 Creating an omni-channel universe of reference 30 — Customer expectations, our commitments 32 — Revitalising hypermarkets 34 — Investing in growth formats 38 — Offering a unique digital experience and innovative services 42 — Improving the omni-channel customer experience 44 Reference 46 — Financial overview 48 — Stock market overview 49 — Board of Directors 50 — CSR overview 52 — Carrefour Foundation 04 Carrefour 2022 Food transition for all, an ambition to serve customers 06 — New operating principles 08 — An international group with local roots 10 — Strengthened governance 12 — A wide range of unique expertise