Carrefour - 2017 Annual Report

C A R R E F O U R — 3 9 Axel Mercier, employee, Carrefour Drive, Montesson hypermarket, France “Carrefour gives every customer access to thousands of products online, from their smartphones, laptops or tablets, and then gives them the choice of either home delivery or collecting their order at the Drive of their choice. This service is increasingly popular and is a real time saver for busy customers, who are more and more numerous. When I get an order, I prepare it as quickly as possible and pay special attention to fresh and fragile products. Then I take the order and put it straight into the boot of the customer’s car. I know that I’m providing a real service and that’s what I like about this job.”