Carrefour - 2017 Registration Document

2 CORPORATE SOCIAL RESPONSIBILITY Carrefour’s human resources policy CARREFOUR | 2017 REGISTRATION DOCUMENT 87 Fighting against all forms of discrimination and stereotyping and promoting diversity and equal opportunity Carrefour fights against discrimination and promotes all forms of diversity. This is reaffirmed in the international agreement to promote social dialogue, diversity and respect for fundamental rights in the workplace signed on September 30, 2015. Respecting diversity is the first subject covered in the Ethics Principles document entitled “Our ethical guidelines”, distributed to all countries in 2016. In addition, an external comprehensive alert system was set up in France in 2016 to report violations such as discrimination and harassment, as well as restrictive practices, or issues relating to health and safety in the workplace and environmental protection. To support the actions already taken in favour of diversity and equal opportunity, and to encourage the development of new actions, Carrefour launched its first International Diversity Day in 2016, entitled: “Carrefour celebrates diversity”. A second edition of International Diversity Day took place in 2017. A new poster campaign was also rolled out in countries where the Group operates to raise awareness and combat discrimination against all forms of stereotyping. Everywhere, in all countries where Carrefour is present, at both stores and headquarters, conferences, events with employment partners, activities with disabled people and role plays took place. The Carrefour group signed a partnership for 2017-2018 with the IPAG research chair, Towards an Inclusive Company. An experiment will be led in Italy followed by Belgium to identify guidance solutions and tools for managers to help them be more inclusive. Examples in 2017 Carrefour Italy signed an inclusion, equal opportunity and ● non-discrimination agreement with management and labour representatives. A structured action plan was implemented to address identified issues, with designated Executive Committee member sponsors and project managers. Under this agreement, a social dialogue committee will be set up with the role of analysing data, detecting performance gaps and identifying solutions to promote diversity. Carrefour Belgium signed a plan to consolidate diversity with ● management and labour representatives on the points already identified since 2011, focusing on areas such as disability, gender equality, intergenerational contracts and multiculturalism. Carrefour Management created an innovative training ● programme on inclusive management, combining awareness through role playing, expert knowledge on the subject, and e-learning activities. A test session was launched at end-2017. Carrefour Market in France trained all store directors in the ● “Everyone playing a role in equal opportunity” course and set the target of training all managers by 2020. Carrefour Brazil launched the “diversity game”, using it to train ● more than 300 managers in 2017 about diversity and equal opportunity in a fun environment. The Carrefour group published a guide on inclusive leader ● behaviour, taking real-life situations as examples to show the right habits to adopt to promote equal opportunity and inclusion for all. This guide was presented and adopted at the Women Leaders & Diversity Convention held in late November 2017.