Carrefour - 2017 Registration Document

2 CORPORATE SOCIAL RESPONSIBILITY Carrefour’s human resources policy CARREFOUR | 2017 REGISTRATION DOCUMENT 79 Ensuring good working conditions The process starts by ensuring respect for the operational teams and listening to their needs, introducing flexible working practices and committing to a better work/life balance. Carrefour upholds the regulations in place on the prevention of workplace accidents and occupational illnesses in every country. In an effort to take further steps towards sharing best practices, over and above the requirements of current regulations, the Carrefour group implemented an international health-safety-quality of life in the workplace pathway in 2017, bringing together managers who handle these issues in the Group’s businesses and countries where it operates. The first meeting was organised for this pathway in 2017. The second meeting is planned in early 2018. A proactive approach to health and safety In addition to regulatory requirements, the Group ensures that all its employees understand health and safety rules, provides preventive training (in-store health and safety, including movements and working posture) and awareness campaigns, establishes procedures in the countries where it operates, and performs regular audits. To reduce the number and severity of workplace accidents, Carrefour also puts risk assessment and prevention at the heart of its health and safety management system. The rate of absence due to workplace and travel-related accidents in 2017 was 0.49%, a slight decrease from 0.60% in 2011. The numerous measures implemented by Carrefour (see below) aim to prevent and reduce accidents in the workplace. In 2015, Carrefour seized the opportunities provided by new digital solutions to step up its preventive measures and meet legal and regulatory requirements in France. Carrefour E-S@nté was created to help each store carry out an assessment of occupational risks for each workstation and enable them to implement and monitor annual action plans. It can also be used to report workplace accidents and carry out an analysis of each event. Carrefour E-S@nté replaces the Numérisques and Spectra tools created in 2010 to improve health in the workplace. It helps to monitor and map all Carrefour sites in real time, showing the state of progress of risk assessment campaigns, accidents in the workplace and the implementation of prevention mechanisms. Carrefour has had a dedicated body for workplace health and safety in France since 2012. Several major projects have been launched, such as the prevention of psychosocial risks, the appointment of a Company doctor and the prevention of workplace risks associated with the “drive-in” format. The latter resulted in the signing of two partnership agreements with the CRAMIF Île-de-France health insurance fund in 2013, the first on drive-in collection points and the second on training workplace risk prevention officers for Carrefour France. At end-2017, the training agreement had benefited: 550 employees trained and certified as workplace health and ● safety representatives; more than 290 employees trained as MSD-PSR representatives ● (to combat musculoskeletal disorders and psychosocial risks). Most of those trained work for Hypermarkets. In addition to the network of safety officers, the position of manager for quality of life and health in the workplace was introduced in 2015 in the logistics, Market and Maison Johanès Boubée and convenience entity. This agreement facilitated the implementation of a global workplace health and prevention structure at Carrefour France. The drive-in collection agreement resulted in: the creation of new equipment to reduce the risk of employees ● having an accident in the workplace or contracting an occupational illness; the replacement of old with new equipment in 100% of Drive ● Market stores and at all hypermarkets that are upgrading their equipment. An assessment of the agreement was conducted and signed by the director of the e-commerce business in France and the director of risk prevention for the CRAMIF, praising the work carried out by the banner. Also, in 2015, the partnership with CRAMIF was strengthened with the signature of an agreement covering all of Carrefour France’s logistics sites. The agreement relates to the improvement of working conditions and the prevention of risks relating to manual handling in the Carrefour France warehouses. Workplace ergonomics and combatting musculoskeletal disorders (MSDs) The main occupational illnesses identified by the Carrefour group are those related to musculoskeletal disorders. Numerous preventive actions are taken to avoid them. In France, the stores are equipped with ergonomic equipment designed to reduce handling operations. This equipment is based on stricter standards and recommendations than those provided for by current regulations. Special equipment and platforms were designed for shelf stacking to enable employees to reach higher shelves more easily. Self-levelling lift tables are used to create optimal ergonomic conditions for handling inventory. Over five years ago, to limit uncomfortable work positions, Carrefour set a 1.8 metre limit on the height of pallets leaving integrated warehouses. Today, nearly 99% of pallets delivered are less than 1.8 metres high. Supermarkets and hypermarkets in France are equipped with high-lift pallet trucks or manual trucks with handles at a constant height for smaller stores to keep postural stresses to a minimum. Carrefour France is also designing new equipment to help with handling in conjunction with its partners such as France’s National Health Insurance Fund for Employees (Caisse nationale d’assurance maladie des travailleurs salariés – CNAMTS), CRAMIF and Company doctors.