Carrefour - 2017 Registration Document

CORPORATE SOCIAL RESPONSIBILITY Supporting our partners 2017 REGISTRATION DOCUMENT | CARREFOUR 2. 62 Above all else, Carrefour places the focus on producing a diverse range of products to deliver an optimal nutritional balance. Certain Carrefour-brand product ranges that meet specific requirements, such as gluten intolerance, have been created to suit all customers. For example, Carrefour France developed and marketed a range of low-lactose products in 2017. It also developed My meal ideas (Mes idées repas), a programme embedded in the Carrefour & Me (Carrefour & Moi) application, to help customers make balanced meals. To keep customers and consumers informed and to raise their awareness of the most important subjects – healthy eating, a healthy body, a healthy lifestyle and caring for the environment – Carrefour France launched the Well-being for Everyone (Bien-être pour tous) website to offer explanations and simple advice to help consumers adopt a more holistic approach to their well-being. promoting a healthy lifestyle were displayed on in-site screens, conferences were organised on cardiovascular risk, physical exercise and sleep, the Destination well-being (Cap bien-être) programme was rolled out, etc. The Group also ensures that staff receive training on well-being. In 2017, the Enjoyment and balance (Plaisir et équilibre) programme continued its rollout at French sites: messages In all the Group countries, the Major Supplier Challenge encourages and rewards supplier innovation on a given topic. Following the efforts to combat waste and preserve biodiversity, each country was given the opportunity in 2017 to highlight the initiatives of suppliers in food and healthcare. Showcase CSR initiatives in stores Carrefour has set the goal of ensuring that 80% of customers are able to recognise the Group’s in-store CSR messages by 2025. [CSR Index]. To this end, it communicates locally on the CSR impact of each store. The results are collected by customer surveys conducted annually across all Group countries. 2017 % of customers that recognised the Group’s in-store CSR messages. 44.1% Inform customers through nutritional labelling With Carrefour’s support, the Fédération du commerce et de la distribution (FCD), a French retail trade association, proposed a simplified nutritional labelling system known as SENS (système d’étiquetage nutritionnel simplifié). It includes a recommendation as to how often a particular product should be consumed. The mathematical algorithm and scientific approach used have been made public. Its positive message, conveyed using differently coloured triangles, is easy to understand and does not advocate eliminating any product from one's diet. In 2017, Carrefour Poland adopted this kind of product labelling scheme for eight products and is in the process of rolling it out to a further 50. Offer eco-labelled cleaning and personal hygiene products Carrefour has developed a range of cleaning and personal hygiene products certified by three main ecolabels. The range, known as “EcoPlanet”, includes: Paper products containing certified fibres that often have FSC ● certification; Carrefour EcoPlanet household cleaning, laundry and paper ● hygiene products with EU Ecolabel certification; EcoPlanet feminine hygiene products with Nordic Ecolabel ● certification. Currently, 301 Carrefour-brand products have the EU Ecolabel in the household and personal care, paper, paint and solvents product categories. Listening to our suppliers 2.4.3 Maintain responsible supplier relationships and dialogue In 2017, Carrefour’s responsible supplier relationships and responsible procurement certification for the food industry was renewed. This certification reflects the sustainable and balanced relationship the Group maintains with its suppliers. It indicates respect for suppliers’ interests, financial fairness, the prevention of corruption, contribution to regional development, and the inclusion of environmental protection and quality criteria in the contractual relationship. Following an external audit, Carrefour was awarded this certification in 2015 for a three-year period by a committee of representatives from public authorities, the retail sector, the food industry and the upstream agriculture sector. A compliance check is performed annually. based on criteria including responsible supplier relations, the procurement and listing process and supplier development. Ninety percent said that they were satisfied or very satisfied with the “quality and performance of their Carrefour relationship”. To expand this initiative, Carrefour conducted a survey in 2017 of very small businesses, SMEs and intermediate-sized businesses that supplied Carrefour France. Almost 1,500 people completed the survey to assess the quality of their relationship with Carrefour Carrefour also co-designs responsible products and solutions with its suppliers (see Section 2.3 Biodiversity). Following on from the milk carton marketed in 2016, Carrefour extended its partnership with “C’est qui le Patron ?!” in 2017 by marketing pizza, apple juice, yoghurt, butter and hamburgers in 2017 manufactured in line with the requirements for quality, ethical standards and traceability of origin demanded by consumers online. In addition to the external mediator clause included in contracts, an internal mediator addresses any questions that agricultural partners may have. The internal mediator is independent of the Purchasing, Commercial and Litigation departments. S/he can be reached directly within 48 hours by suppliers and the external mediator for agricultural business relationships, regardless of the sales negotiations, contracts or annual agreements they have with Carrefour.