Carrefour - 2017 Registration Document

4 MANAGEMENT’S DISCUSSION AND ANALYSIS AS OF DECEMBER 31, 2017 Risk management CARREFOUR | 2017 REGISTRATION DOCUMENT 203 Crisis management 4.7.4 To address extraordinary situations that may impact business continuity and the fulfilment of its objectives, the Group has established a global crisis management organisation. At Group level, the Group Risks & Compliance Department coordinates the crisis management system directly with Executive Management, in close cooperation with the Group Communications department. Depending on the nature and scope of the event, the crisis may be handled locally, reporting to Country Executive Management, or at country level in accordance with crisis management principles, as defined in the Group’s regulatory framework. Each Country Executive Director establishes a formal crisis management organisation to address the main scenarios likely to impact business continuity, by bringing together all internal functions concerned and relying on a network of external experts who are mobilised as necessary depending on the type of crisis. This organisation specifically includes a backup plan at the level of each establishment, an appropriate system for product recall and withdrawal, in accordance with the Group Quality Department’s recommendations and standards, as well as an alert system to permit rapid reporting of information from all sites. All members of the Country Executive Committee and the other internal players involved are trained in crisis management and crisis communications. Performing crisis simulations frequently tests the collective abilities of each Country Executive Committee. A number of tools have also been developed at Group level. In recognition of its industry-leading CSR strategy, the Group has been selected to form part of the Dow Jones Sustainability Index World (DJSI). Of the 25 selection criteria analysed, the Group obtained the best industry score in the “Risk & Crisis Management” category.